Communications Center Supervisor 107172BR

  • Raytheon
  • Colorado Springs, Colorado, United States
  • 01/29/2018

Job Description

Raytheon Intelligence, Information, and Services (IIS) is seeking a “Computer Operations Manager I” to join our team in support of the U.S. Air Force’s North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex Integrated Tactical Warning/Attack Assessment (NCMC-ITW/AA) and Space Support Contract (NISSC). NISSC provides accurate, timely, unambiguous warning and attack assessment of threats with daily visibility of National Command Authority leaders. NCMC-ITW/AA is composed of Air, Missile, and Space Warning Missions located at Cheyenne Mountain AFS (CMAFS), Peterson AFB, Offutt AFB, Vandenberg AFB, and other forward user and sensor sites worldwide.

As an integral member of our Operations Flight leadership team, this Message Distribution Center (MDC) Computer Operations Leader guides and oversees the operations and administration of a 24/7/365 work center to support the NISSC team, the 721st Communications Squadron (721CS), and other customers and tenants in Cheyenne Mountain Air Force Station (CMAFS).

The MDC Leader performs a wide variety of supervisory as well as messaging and communication functions, including but not limited to: guiding MDC employees during daily message processing operations, exercises, and unplanned real-world events; ensuring hardware and software technical issues are reported and resolved within the Government’s required response time lines; supervising the operations, maintenance, installation, repair, modification, and removal of classified and unclassified equipment; evaluating troubleshooting results and the results of MDC or other support organization actions; answering customer messaging and communications questions and addressing problems; coordinating with other CMAFS customers and work centers to resolve issues; participating in IT-based projects and technical refresh efforts; facilitating the implementation of Work Orders; submitting metrics and status reports; serving as a single coordination point between 721CS and NISSC leadership on all matters associated with MDC operations; scheduling crew personnel; recruiting, hiring, orienting, and training new staff; assigning and overseeing employee additional duties; approving timecards and personal time off requests; assessing, administering, and documenting employee performance; monitoring, enforcing, and reporting team compliance with operational and training requirements; preparing for Air Force Space Command and other organizational inspections; ensuring inspection results meet customer expectations and NISSC standards; and updating operational instructions, checklists, standard operating procedures, team guidelines, and other documentation.

Additionally, the MDC Leader works with Secure Messaging and Routing Terminal Next Generation (SMART.neXt) systems and related message and data processing systems housed within the CMAFS secure environment; oversees system start-ups, reboots, swaps, and shutdowns; oversees handling, reviewing, editing, and recalling messages; oversees turning on/off intercepts and equipment; monitors systems and equipment to maintain continuous system availability; oversees computer log analyses; detects and corrects errors; oversees or performs back-ups and archiving; and performs related additional duties as assigned.

This is a Mission Essential position. The MDC Leader must be able and willing to work flexible hours, typically during the Monday through Friday work week but occasionally nights and weekends as well.

The MDC Leader must be prepared for and be able to report to work and remain on site for extended periods of time during exercises, real world situations, and emergencies. During such periods all MDC team members may be unable to maintain contact with anyone outside the work site, including family and friends. All leaders and team members must sign a letter of commitment acknowledging and agreeing to this requirement.

Despite its rigorous demands and responsibilities, this position also offers many professional rewards. MDC team members work side-by-side and interface with high level active duty personnel including senior military officers and enlisted members and highly experienced Government civilians, all from a wide variety of backgrounds, specialties, and assignments. Additionally, MDC team members are exposed to and gain valuable experience in multiple networks, mission systems, IT applications, and classified communication technologies.

Required skills:

  • Basic knowledge of and experience with Department of Defense and/or U.S. Air Force messaging and messaging systems.
  • Broad, deep, professional customer service orientation and demeanor.
  • Supervisory experience in a demanding, high-tempo, operational DoD environment.
  • Strong technical and communications skills to effectively interface with internal and external customers at all levels.
  • Experience in employee tasking, scheduling, professional development, performance assessments, career counseling, conflict resolution, and progressive disciplinary processes.
  • A broad understanding of networks and client peripherals including switches, routers, PCs, KVMs, card readers, monitors, and printers.
  • The flexibility to occasionally work different shifts (days, nights, and weekends) if and when needed.
  • Willing to receive training and achieve MDC crew qualification within 6 months.
  • The ability to prepare, objectively review, and deliver metrics and technical presentations.
  • Experience handling and protecting highly classified information, data, and systems.
  • Able to work efficiently alongside peers and leaders in a team environment.
  • Able and willing to quickly respond to customer direction and requests.
  • Successful verbal and written communication skills commensurate with team leadership.
  • An active DoD TS/SCI clearance from Day One and the ability to maintain it.

Desired skills:
  • Demonstrable experience with command, control, and communications hardware is highly desired (experience with USAF hardware is preferred).
  • Demonstrable experience interfacing with USAF and/or DoD customers at high levels is highly desired.
  • Knowledge of and successful experience with DoD cryptographic equipment and related material handling and use is highly desired.
  • Successful experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized is highly desired.
  • Compliance with DoD 8570 IAT II requirements (e.g. current Security+ CE certification) is highly desired.
  • Knowledge of and successful experience troubleshooting networked computer systems is highly desired.

Required Education: must have 6 or more years of directly related experience with a BS/BA in Engineering, Mathematics, Information Technology, Computers, or a related field of study, or alternatively must have the equivalent in combined education and technical experience.


Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Communications, All, Warfighter Support Services, Corporate Affairs and Communications Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated approximately $6 billion in 2016 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business. JBRaytheon ICJBMeta // SKCYB85