Desktop Support Specialist - Secret Security Clearance Required

  • GCubed Inc.
  • Fort Belvoir, VA, USA
  • 08/10/2018
Secret IT / Telecom

Job Description

Desktop Support Specialist
GCubed,  Inc. - Fort Belvoir, VA 

Contract: CAA IT

Full-Time, Contract

 

Job Description

GCubed, Inc. is searching for an experienced Desktop Support Specialist to support the Center for Army Analysis on Fort Belvoir, VA. We have an immediate need to fill this full-time onsite support position with a dynamic team. The ideal candidate will provide technical expertise in order to identify operational and processing problems, evaluate alternative approaches, and perform, plan, and implement recommended resolutions.

 

Responsibilities:

  • Provide Windows Desktop System Administration services and be responsible for the installation, configuration, overall management of all hardware and software related to CAA's desktop/laptop computing environment.
  • Install, configure, and troubleshoot the approved standard suite of software.
  • Physically transport and place PCs/workstations/ laptops/ printers/faxes/phones to areas within CAA's office building and join the PCs, workstations, and laptops to the designated network.
  • Respond with answers to user's questions related to establishing network passwords, publishing Public Key Infrastructure (PKI) certificates to support Common Access Card (CAC) login and e-mail encryption/ digital signature, creating network drives, and setting up Microsoft Outlook.
  • Perform manual installation of software, software upgrades, and software security patches on PCs/workstations/laptops.
  • Create and update drive images with GHOST software for PC/workstation/laptop configurations; imaging process shall be automated.
  • Contact external vendors if needed to repair hardware/software under warranty or under a maintenance contract.
  • Perform hardware troubleshooting and repair (using government furnished computer parts) on PCs/workstations/laptops not under warranty or under a maintenance contract.
  • Troubleshoot and resolve PC/workstation/printer to network connectivity issues in response to users submitting a service request through CAA's ticketing system.
  • Keep PC/workstation/laptop antivirus software up-to-date using automated and manual procedures.
  • Quarantine, clean virus affected PCs/workstations and laptops. In the event a PC cannot be cleaned, PC/workstations and laptops shall be re-imaged.
  • As part of Daily Status Reporting utilizing Ricoh web interface, remotely monitor status of network printers to identify impending maintenance, repair, and supply needs and report that status to the Government IT Operations Manager through Daily reporting or verbally/e-mail should immediate action be required by Government personnel.
  • Monitor CAA's software inventories tracked within the software tracking spreadsheet and alerts the Government IT Operations Manager verbally or via e-mail when availability issues might be forecasted to occur.

 

Requirements:

  • A minimum of two (2) years of experience in an enterprise helpdesk or desktop support role
  • Minimum of an Active Secret Security Clearance
  • Security+ Certification (Required)
  • One of the following certifications is required: A+ Certification, MCP, or a Microsoft Certification

 

Qualifications:

  • Experience with desktop support
  • Experience troubleshooting Windows 10
  • Must be able to interact with numerous computer platforms in a multi-layered client server environment
  • Exceptional problem-solving skills a must
  • Ability to write routine reports and correspondence

 

GCubed, Inc. is an organization which offers specialized IT services to various branches of the government. We pride ourselves on employing exceptional individuals who excel and are passionate about their work.

 

GCubed Inc. is an equal opportunity employer that does not discriminate based on race, gender, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

GCubed Inc offers excellent benefits including medical, vision, and 401K