The system operator is our face to the customer while operating a one-of-a-kind system on a US national agency customer’s site.
You will be a member of a high-performing team at the heart of the US intelligence community. The selected candidate will be an on-site systems operator on a team blended from five other groups. The operator works in a high visibility environment critical to this DoD agency’s day-to-day and contingency operations. He/she operates an architecturally complex, multi-networked system, operating 24x7 between a US national agency and its counterparts. This includes working with multiple system users, troubleshooting problems, managing workflow, monitoring system health and restoring operations as needed.
The successful candidate must have multitasking abilities, problem-solving skills, good verbal skills, and most importantly a positive, can-do attitude. You can expect to be mission ready within 60 days of joining the team. The team works in a cross-domain environment with established procedures and controls, meets daily repeating taskings and milestones, and within a regimen of well vetted policy, reacts to new taskings as required in a sometimes high stress environment.This position is for shift work. Expect to be mission ready within 45-60 days. We run static shifts to the greatest extent possible depending on the mix of preferences, however, the candidate must be flexible enough to occasionally cover other shifts. This position will require occasional holiday and weekend work spread across the entire operations staff with commensurate days off. The weekly schedule is nominally 40 hours per week in an average of either four or five shifts a week. Shift differential is provided for swing and midnight shifts. This position reports directly to the Raytheon on-site Operations Manager.
- Current and active TS/SCI clearance.
- Ability to pass Counter Intelligence Polygraph (CI Poly) within six months of starting date.- Strong problem-solving skills and the ability to identify/resolve anomalies in system functionality and performance.
- Ability to follow Standard Operating Procedures (SOP).
- Comfortable with direct customer interaction.
- Adherence to critical processes while under stress.
- Strong verbal and written communication.
- Experience with Linux.- Familiarity with SQL.- Experience in system performance monitoring, or operations centers.- Experience with performance monitoring and system administration tools
Required Education (including Major): This position requires a Bachelor's Degree in Science, Technology, Engineering, or Mathematics (STEM) and two years relevant experience; or a high school diploma with ten years relevant experience.
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated approximately $6 billion in 2016 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.
Security Clearance: TS/SCI - Current
Relocation Eligible: No
Information and Knowledge Systems, Systems Engineering, Warfighter Support Services, Engineering, All