Raytheon IIS/GIS provides Operations and Maintenance support for the Intelligence Community
Information Technology (IT) Planning & Analysis Engineer to serve as a central point of contact (POC) for IT Commercial-off-the-Shelf (COTS) products (hardware, software, limited services), supporting a broad customer base. Receive and review IT procurement requests from customers; ensure IT COTS requirements are clearly identified; research solution options in the Customer approved products list and provide customers with requested and needed information, including, but not limited to, performance and other risks, warranty options, sizing criteria, training offerings, licensing; interface with Supply Chain and oversee purchase requisitions to ensure timely and accurate IT purchases and delivery. Ensure Customer approved products list is kept current and validated annually. Help streamline customer support processes, while ensuring high customer satisfaction; identify opportunities for improvement to Raytheon program management based on customer interactions. Work with supervisor and team to grow job skills. Eight hour daily work schedule will vary over time between the hours of 08:00 to 20:00.Required Skills:
Excellent communications skills
Experience in technical systems engineering and integration; or IT support and/or designCurrent TS/SCI with CI Poly
Specific Customer Clearance required before a start date will be establishedDesired Skills:
Experience in customer technical support
Proactive, collaborative, delivery focused, team player
Technical certifications (e.g., ITIL)Required Education (including Major):
BS degree in Engineering, Computer Science, Information Systems, or Information Technology type discipline, or related technical field, plus 2 years of relevant experience or 10 years' of equivalent experience in lieu of degree 109818
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated approximately $6 billion in 2016 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.
Security Clearance: TS/SCI with CI Poly - Current
Relocation Eligible: No
Computer Engineering, Computer Science, Systems Engineering, Technical, Warfighter Support Services, Engineering, All