Case Management – Position DescriptionPARB
Primary responsibility is supporting the customer in processing case files under the information review and release programs: Freedom of Information Act, Privacy Act, and the Executive Order Mandatory Review. Knowledge of and experience in case management work and electronic cases is desirable. Attention to detail is a must.
The candidate will support the customer in setting up a spreadsheet of open cases and determining where the case is in the workflow and reaching out to internal and external components or other government agencies to determine the status pending document reviews with those offices/agencies. The customer is focused on reducing the backlog of open cases for the program and communications with other components is critical in reducing the overall backlog. In addition, the candidate will be available to handle their own caseload if requested.Minimum Required Skills/Experience
*Ability to communicate clearly and effectively with Contractors and Customer management and staff, both internally within this organization and with outside agencies
*Effective interpersonal skills and the ability to work well as a team member sharing information and knowledge with the team.
*Attention to detail is a must in managing the overall task of identifying the status of each case in the backlog
*Must be able to adapt to a fast paced office environment and be able to quickly understand the processes and requirements of each access program.
*Ability to become familiar with the various information review and release automated systems in the performance of their tasks
*Must have an understanding of security requirements and be able to adhere to them
*Strong customer service skills
*Ability to work independently or with minimal supervision
*Ability to rapidly master overall production workflow
*Ability to adapt to changing work requirements and priorities
*Must have the ability to communicate in a professional manner and to support daily interaction with customer, senior management, staffers and other contractors
*Experience in Microsoft Office, especially Word and Excel - Must be proficient in ExcelDesired Skills/Experience:
*Knowledge of customer databases preferred or similar FOIA case management application
*Good organizational skills – organizing workload and tasks
*Responding to requests for reports by the customer in a timely manner
*Good reading comprehension and writing skills
*Ability to use computers and conduct research in electronic databases and document the resultsEducation:
Four year college degree or High School diploma with 8 years work experience in information access programs.
Must be a US Citizen and have an active TS/SCI clearance with FSP (from day one of employment) and be crossover eligible. 110040
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Raytheon Intelligence, Information and Services delivers innovative technology to make the world a safer place. Our expertise in cyber, analytics and automation allow us to reach beyond what others think is possible to underpin national security and give our global customers unique solutions to solve the most pressing modern challenges -- from the cyber domain to automated operations, and from intelligent transportation solutions to creating clear insight from large volumes of data. IIS operates at nearly 550 sites in 80 countries, and is headquartered in Dulles, Virginia. The business area generated approximately $6 billion in 2016 revenues. As a global business, our leaders must have the ability to understand, embrace and operate in a multicultural world -- in the marketplace and the workplace. We strive to hire people who reflect our communities and embrace diversity and inclusion to advance our culture, develop our employees, and grow our business.
Security Clearance: TS/SCI with Full Scope Poly - Current
Relocation Eligible: No
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