The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, amp; Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). This requirement was previously called Enterprise Networked Services Support (ENSS). The candidate is required to improve processes and procedures for requesting and delivering services throughout the IT infrastructure lifecycle, including but not limited to: 1. Improving the adoption and conduct of ITSM processes consistent with ITIL or comparable IT services management framework best practices. 2. Streamlining and automating portions of the process for requesting routine changes, including user requests, MACs to sites, and new sites; and specialized engineering services.
- 7+ years experience. - Experience with process and system modeling tools; Experience with value analysis and business strategy; - Experience with ITSM implementations - Experience with Business Process Re-engineering; Proficient with Microsoft Offi - DHS experience - ITIL Foundations (or higher) certification - ITSM process creation experience - ITSM tool experience Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 9 years of professional experience; or 7 years of professional experience with a related Masters degree. Considered an emerging authority.
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems Global Solutions business (IS GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
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