The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, amp; Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). This requirement was previously called Enterprise Networked Services Support (ENSS). The candidate must update and maintain an IT Service Catalog of services available in each of the HSDN and C-LAN environments that can be provisioned for use by organizations and users, including prices, associated SLAs, and any options for each service. Each IT Service Catalog will be available through their respective SENS3 portal.
-10+ years of broad IT Service Management (ITSM) experience. -Experience with Demand/Availability management, capacity management, service desk, and/or Tier 2-3 technical/engineering support of services. -Working knowledge of service portfolio planning -ITIL Certification -DHS Experience -A minimum of six years' experience in medium to large scale operations of IT Service Management. -Configuration and development experience with Service/Product packaging, marketing, and offering within a Service Ca Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 9 years of professional experience; or 7 years of professional experience with a related Masters degree. Considered an emerging authority.
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems Global Solutions business (IS GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
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