Global Information Grid (GIG) Service Management-Operations (GSM-O), a Defense and Intelligence Group of Leidos, has an opening for a Network Administration and Operations Analyst at the DISA Headquarters Command Center on Ft. Meade, MD.
The Network Administration and Operations Analyst will support the Defense Information Systems Agency (DISA) with Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations.
The work is currently focused under the ITIL precept as incident, problem, or event management and to a lesser degree capacity and computing performance.
The candidate will support GSMO Task Order 20.
Execute in real time, in accordance with mission requirements:
- Trend analysis and reporting
- Ticket management / analysis
- Customer RFI management
- Briefing to senior leaders
Gather trend data from various tools and reporting sources, analyze the data to identify possible trends and critical failures, develop trends and metrics reports based on the findings, and coordinate meetings and supporting presentations based on this analysis to DISA managers and Senior Managers.
Provide management insight into trends impacting DISA Network and Computing Services to identify opportunities to reduce outage time, identify reoccurring issues (problem management), reduce days to root cause determination, decrease implementation time for permanent fixes, decrease problems due to changes, improve management decision making, and allocate resources based on DISA priorities to effectively and efficiently address and remediate reoccurring or critical failures.
As internal DISA technology becomes available this balance will shift based on identified trends and a goal to represent a balanced quality of service view.
Provide timely, informative management analytical and trending reports on DISA Network, Computing and Applications Services to provide decision support to Agency leadership and management to improve performance and service delivery.
This position is a shift work position and could require you to work Day shift, Afternoons, or Overnight, as well as, potentially weekends and/or holidays.