Help Desk Operators will provide telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, and resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls.
-Bachelor's degree or equivalent experience of 5 years experience
-1+ years of professional experience
-Spanish and French language proficiency
-Excellent interpersonal skills
-Able to work easily with non-native English speakers
-Able to adapt to changing work requirements, multitask, and prioritize
-Prior call center experience managing a high volume of incoming calls
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems Global Solutions business (IS GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
JBLeidos ICBJMETA ICGP500