The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, amp; Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). This requirement was previously called Enterprise Networked Services Support (ENSS). Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including: - Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues; - Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures; - Provide operational support for all network components and conducts problem determination, escalation, and provides problem resolution; - Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, HP Openview products and have a thorough understanding of networks and networking equipment).Qualifications:
- 3+ years of experience working with networks and performing Network administration/Troubleshooting
- Must be Familiar with Windows System administration tools and processes such as adding and removing user accounts and configuring and correcting profile issues.
- Knowledge in coordinating problem resolution and working across IT functional areas
- Proven Ability to manage multiple task/events simultaneously and deliver on time.
- DHS Experience HP Networking Certification Microsoft Certification Security+
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 3-5 years of professional experience; or no experience required with a related Masters degree. Considered experienced, but still a learner.Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems Global Solutions business (IS GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.