The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, amp; Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). This requirement was previously called Enterprise Networked Services Support (ENSS).
Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including: - Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues; - Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures; - Provide operational support for all network components and conducts problem determination, escalation, and provides problem resolution; - Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, HP Openview products and have a thorough understanding of networks and networking equipment).
Clearance Required: Top Secret (Must be able obtain TS/SCI)
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 12 years of professional experience; or 8 years of professional experience with a related Masters degree.