Leidos is seeking a Macintosh Computer Technician to support a group within the IRS. The Computer Technician will serve as the point of contact for customers seeking technical assistance for computers and peripherals. The Technician will quickly assess issues and will determine next steps, based on input from the customer as well as their own observations of the issues. The technician will Provide expert issue resolution and document all steps in out ticketing system.
The Technician must have a thorough understanding of Mac OS and various software packages and scripting. The technician will have excellent verbal and written communication. The Technician must be customer oriented and able to explain the issue to the customer. Must be able to deal with difficult customers. Will be responsible for supporting all IT policies and IT security requirements.
-Mac OS trouble shooting experience, High Sierra preferred
-Experience with Mac PIV card and binding to Active Directory
-Supporting Macs in an enterprise environment
-Understanding of computer networks and client server applications
-Trouble Shooting minor and major computer, hardware, peripheral and mobile device issues
-Excellent Customer service skills
-Ensure Tickets are responded to within SLA and fully document each step of the process
-Test, image, and wipe workstations when needed
-Implement patches, updates and corrective actions to mitigate security risks and vulnerabilities
-Basic knowledge of Active Directory, Group Policies and Windows permissions
-Knowledgeable about Windows Office Suite and Adobe suite
-Ability to interface with staff on various levels and work under minimal supervision
-Understanding of a wide variety of desktop applications
-Ability to multitask and work in a team environment
- Ability to track work and present reports to management when needed
-Will be required to pass an IRS background check for a Public Trust
Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience.