Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches. The successful candidate will work within an ITIL environment. The position is a highly customer focused environment to provide system administration and proactive support of the Centers for Medicare and Medicaid Service (CMS) Deskside Support environment.
Perform specific duties as an on-site Deskside Support Technician through a flexible tiered team approach in support of the infrastructure operations, hardware, software and mobile devices. The candidate will work with a seasoned technician providing on-site technical support leading to issue resolution for all standard local and network printer hardware and all software applications installed on the PC desktops, laptops, tablets, iPad and Mobile Device Management (i.e. iPhones, iPad, MiFi, Aircards) in the CMS environment. The candidate will utilize Remedy, Service Now (SNOW), Active Directory, TEMS, Windows 8.1 and Windows 10, Outlook/Office 365, Imaging Computers, McAfee, Checkpoint, AnyConnect, Apple Products and other enterprise software.
Candidate must have excellent customer service skills, a team player, adhere to Standard Operating Procedures (SOP) and willing to go the extra mile in a fast pace environment to service the customer with a positive attitude.
Currently pursuing a B.S. degree from an accredited college/university with a 3.0 GPA