Leidos is looking for a Call Center Professional for its Washington, DC office. The successful candidate will be responsible for telephonic intake of, response to, and initial resolution of requests from members of the general public. Issues concerning the HIPAA statute and health information privacy will predominate, but subject matter may vary. The Call Center hours are from 8:30am - 8:00pm, and the working hours will be in one of two shifts (8:30AM - 5:00PM or 11:30AM -8:00PM).
- Extensive telephone customer service experience- Exceptional attention to detail- Ability to work as part of a team- Strong computer skills (word processing, database, internet)- Strong organization, communication, customer service skills- Ability to handle multiple tasks simultaneously
- English + Spanish bi-lingual- Experience reviewing and analyzing documents- Excellent oral and written communication skills- Familiarity with HIPAA, Health Law, Medical Records terminology
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems Global Solutions business (IS GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.