Call Center Customer Service Representative (647179)

  • 02/19/2018

Job Description


The Federal Trade Commission (FTC) SNS program is hiring 9 front line call center customer service representatives (CSR). FTC CSRs respond to incoming contacts from consumers that have been victims of identity theft and consumer fraud. Efforts are made to efficiently document consumer complaints into a secure database, provide educational materials/referrals, and assist Federal Trade Commission rules and regulations. The expected shift is 9:20 am to 6:05 pm, Monday through Friday. This is a temporary/seasonal position that has potential for full-time opportunities. Temporary position will conclude on or before May 01, 2018, depending on volume. Decisions about future opportunities beyond May 2018 are based on business volume and employee performance.

The office is location is400 Tijeras NW #600 Albuquerque NM 87102. The WD hourly rate is $11.35 with an HW opportunity of $4.27.


Required Skills:

- High Schoo diploma or GED equivalent

- Customer Service Experience

- General PC knowledge/skills (familiar with Windows based programs, typing, internet, etc).

Desired Skills: Preferred but not required

- Call Center experience

- Bilingual (English/Spanish fluency in writing and speaking)

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems Global Solutions business (IS GS). For more information, visit The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer. JBLeidos ICJBMeta