PRIMARY RESPONSIBILITIES: More specifically, the candidate will: – Provide Tier 1 IT support and trouble call resolution. Resolve trouble calls: in person, over the phone and via email. Maintain operational integrity of GCCS-J and GCCS-J I3 systems for the AOC. Perform setup of user accounts, perform computer re-imaging, and data backup and restoration. Perform installation of software, software patches, and security updates to client systems. Load, configure, and optimize Solaris10/11 operating systems. Review, monitor, and analyze system logs, and diagnose and resolve related technical issues and deficiencies. Manage user network shares, permissions, and quotas, and manage network printers and scanners. Assist in the accumulation, consolidation and documentation of proposed changes to GCCS-J I3 Support site configuration management activities by maintaining and providing GCCS-J I3 software, hardware, and configuration information. - Perform periodic database backups and database recoveries. Load new databases, reinitialize and reload databases as required. Monitor database performance and database storage allocations and maintain database configuration and parameter tables. – Plan major server and system upgrades and integration and provide subject matter expertise for server-related issues and identify solutions to complex technical problems and requirements. Support, configure, optimize, and resolve issues related to Solaris 10/11, Sybase, and Web logic servers. Develop, test, support, configure, secure, optimize, and resolve issues related to Server and Client System Loads and Login Scripts. Support, configure, optimize, and resolve issues related to Server Backups. Support, configure, optimize, and resolve issues related to Storage Area Networks (SANs) and Network Attached Storage (NAS). Support, configure, optimize, and resolve issues related to VMware virtual servers and Citrix XenApp and XenServer. Provide integrated solutions using: Microsoft SharePoint, Microsoft Windows and Office software, server platforms, VMware, Citrix XenApp, and Microsoft Exchange Server, and research and provide solutions to complex technical issues.
– Ensure servers are in compliance with DOD IA requirements and update servers that are not in compliance; report suspicious activities identified through monitoring logs and audit files.
- Demonstrate an ability to methodically and proactively analyze problems and identify solutions
*External Referral Eligible