The Defense amp; Intelligence Group of Leidos has an opening for a NMCI Enterprise Service and Multi-Vendor Coordination Manager in the National Capital Region. Exact position location within the NCR to be determined.
Leidos is seeking a NMCI Enterprise Service and Multi-Vendor Coordination Manager to liaise between multiple vendors, contractors, and service providers on the Department of Navy (DON) Next Generation Enterprise Network Recompete (NGEN-R) contract. Multi-Provider Coordination (Seam Management) is the management, integration and coordination between multiple suppliers of IT services. The Multi-Vendor Coordination Manager will ensure optimal business value, encourage innovation and promote consistent and seamless end-to-end services to Navy Enterprise Network (NEN) customers. In addition, the Multi-Vendor Coordination Manager will lead the development, implementation, and continual improvement of cross-supplier plans, processes and procedures to ensure coordinated service delivery, including, but not limited to, NEN service catalog management, change and configuration management, incident and problem management.
•Serve as the Leidos primary representative and liaison manager between multiple contractors, service providers, and vendors throughout the entire service lifecycle.
•Lead the development, maintenance, and execution of an effective Service Integration and Management (SIAM) or Multi-Sourcing Integration (MSI) framework in coordination with the Government for managing supplier performance and improving consistency in service levels.
•Define, manage, and maintain Service Level Agreements (SLAs) for each service supported by appropriate cross-supplier agreements and procedures using Master Service Agreements, Operational Level Agreements, Service Level Agreements, and Terms and Conditions.
•Manage end-to-end service performance across multiple contractors, service providers, and vendors.
•Participate in program process development ensuring processes account for all aspects of Multi-Vendor Coordination are accounted for.
•Facilitate dispute resolution.
•Manage the monitoring and enforcement of performance controls within a multiple contractor, service provider, and vendor environment.
•Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience.
•Specific experience supervising or leading teams or projects.
•Demonstrated experience leading and managing coordination of multiple vendors in an enterprise environment.
•Proven experience managing Service Level Agreements (SLAs).
•Experience utilizing project management principles using industry best practices such as the PMBOK, ITIL or SDLC.
•Currently possess an active DoD Secret security clearance or higher.
•Prior Navy NGEN or NMCI experience delivering transition or system migration services and support.