Executive, IT Service Delivery (95544BR)

  • ManTech International
  • USA, ALABAMA Huntsville
  • 02/26/2018

Job Description

USA, ALABAMA Huntsville Full-Time Security Clearance: Public Trust ManTech is seeking an experienced IT executive to serve as the IT Service Delivery Lead on a multi-billion dollar, long-term contract supporting a government customer. This is an opportunity to transform service delivery for population of up to 50,000 users distributed across multiple locations throughout the United States. Essential Job Duties: · Leads the IT service delivery model design during the proposal process; supports responses to final proposal revisions and may attend oral briefings with the client · Responsible for establishing, implementing, and maintaining Service Delivery goals and objectives in alignment with client’s strategic enterprise and business goals · Defines Service Level Agreements (SLAs) and designs the organization (people and processes) to regularly exceed SLA requirements and continuously improve speed and quality · Leads all aspects of service delivery organization; responsible for hiring, performance management, and leadership for an organization of 500 personnel · Develops, coordinates, and oversees the enforcement of client’s enterprise methodologies, policies, procedures, tools, guidelines and standards of operations within the service delivery organization · Drives continuous improvement initiatives and works with client leaders to implement operational or process changes that improve efficiency and effectiveness · Establishes and maintains delivery operations roadmap, standards and metrics which support the overall enterprise business · Interacts with executive level clients to promote ManTech solutions and/or resolve client delivery issues · Provides input and consultation to leadership regarding delivery services, total cost of delivery, return on investment and opportunities to utilize technology to provide business advantage Minimum Requirements: · Ability to achieve a public trust level suitability/clearance · Bachelor’s degree in Information Technology, Computer Science, or a related field required; Master’s degree preferred · 15 or more years of experience in IT Service Delivery, with leadership of over 250 staff in a multi-location environment · Advanced knowledge in the following areas: o IT managed services o IT infrastructure and operations management · Demonstrated ability in maintaining excellent customer satisfaction rating while meeting/exceeding all SLAs · Ability to interface with executive level government customers, achieve buy-in and support for initiatives · Experience leading significant change management initiatives · Strong leadership skills- ability to mentor and coach subordinate leaders to drive excellence throughout the team See Qualifications / Requires Bachelor's Degree (Master's preferred); 15+ years of related professional experience. ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies. JBManTech ICJBMeta