IT Move Field Technician I (95161BR)

  • ManTech International
  • USA, CALIFORNIA Pasadena
  • 02/26/2018

Job Description

USA, CALIFORNIA Pasadena Part-Time On Call Security Clearance: Public Trust ManTech is looking for an IT Move Field Technician I to join our team onsite. We are seeking an IT Move Field Technician I who can provide physical moves of computer systems and associated peripherals within the client’s campus and complete system testing. General Responsibilities: Move/relocate, set up, configure, test and support a variety of client hardware solutions such as PCs, laptops, printers, smartphones, tablets, VoIP telephone systems, etc. Install, configure, test and support a variety of client software applications, operating systems and browsers. Direct telephone interaction with user community and business unit professionals Work with customers over the telephone, remotely (via remote desktops) and in person to troubleshoot and resolve problems with the network, servers, PC, Internet, telephone, software applications, etc. Troubleshoot PC and network hardware and software problems, answers procedural, specific software, general questions and questions about peripheral equipment operation from users both in-person and by telephone. May plan and coordinate network wiring with outside vendors. Installs and/or terminates network wiring or cabling. Consults with software, hardware and/or network vendors to resolve problems Trains/instructs users regarding networks, software and Internet. Communicates clearly and effectively to customers, management and other IT staff the current status of all projects and tasks. Backup the Helpdesk and Operations staff as needed. Ensure that the highest level of customer service is being provided to our customers. Establishing and maintaining effective working relationships Ability to work effectively under pressure and often independently Completes reports on a timely basis. Receives and delivers PC equipment. Maintains technical knowledge of PC/network technologies. Moves and reprograms VOIP stations. Ensures all requests for service are documented. Ensures information on all service requests are accurate and required elements are included. Ensures all service requests are followed up. Writes clear documentation to document installations and troubleshooting techniques for IT staff and end users. Applies property tags to systems as needed. Updates ITSM system to reflect status of service ticket action. Schedule moves/relocations as necessary. Must be a US Citizen 03-04 years w/High School Diploma / Requires High School diploma or equivalent, and three to four years of related experience. Technical training equivalent to an Associate’s degree preferred. • Excellent technical knowledge PCs, laptops, printers, smartphones, tablets, VoIP telephone systems, etc. • Expert level knowledge of Microsoft Office products. • Mechanically and electronically inclined. • Ability to operate tools, components, and peripheral accessories. • Able to read and understand technical manuals, procedural documentation, and OEM guides. • Innovative with new ideas and solutions to problems, but with a positive outlook. • Ability to work in a very high pace and dynamic environment. • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes. • Ability to work closely with the user community, Interpret issues, understand requirements, and rapidly deploy solutions. • Ability to work closely with cross-functional teams including functional leads. • Ability to work directly with end uses on issue resolution, and process development. • Strong interpersonal and communication skills. • Ability to analyze metrics, extracts trending data, provide status reports and provide continuous improvement recommendations. • Ability to create and maintain technical and functional documentation. • Working knowledge of audio and visual conference room equipment. • Experience on multiple operating system platforms (Windows, Linux and/or Mac). • ISDN, VoIP and other telecommunications networks and equipment. • Current service suppliers and equipment in the marketplace and latest technological advances and innovations. • Excellent customer relations skills. • Ability to organize and prioritize service calls in order to meet overall needs of our customers and Service Level Agreements. • Ability to follow necessary documentation, call closure and parts tracking processes and procedures. • Ability to document and maintain accurate time and mileage records • Must have experience/knowledge of PCs, laptops, printers, smartphones, tablets, VoIP telephone systems, etc. • Must have prior field / hardware relocation experience. • Must be authorized to work in the United States. • Must have a valid driver license and clean driving record. • Must be able to carry and/or lift tools, kits or parts of up to 50-75 lbs. ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies. JBManTech ICJBMeta