IT Support Field Technician II - Temporary Position (94794BR)

  • ManTech International
  • USA, CALIFORNIA Pasadena
  • 02/26/2018

Job Description

USA, CALIFORNIA Pasadena Full-Time Temporary Security Clearance: Public Trust ManTech is looking for an IT Support Field Technician II to join our team onsite. We are seeking a IT Support Field Technician II who can provide support for level 1 and level 2 support calls, who is technically savvy, service driven, dedicated and hardworking. The perfect candidate will possess a great degree of customer service skills and effectively communicate with clients/customers and follow through on all work orders assigned. General Responsibilities: Installation, service, testing and troubleshooting of all hardware and software programs for the customer on site and in the field. Troubleshoot computer hardware issues, operating systems, and antivirus and software issues. Investigate and resolve trouble tickets quickly and efficiently providing root cause analysis as required. Respond to, evaluate and prioritize incoming support requests, maintain SLAs and document support requests in ticketing system (ServiceNow). Perform installation and configuration of workstations, printers, cable distribution systems and other related equipment as applicable. · Excellent hardware diagnosing and repair skills, including disassembly and re-assembly of products. · Experience in network design, installation, and maintenance. · Excellent verbal and written communication skills to participate and engage in project meetings and technical work sessions with co-workers and customers. · The ability to complete training classes, personal study, and certification exams as assigned. · The ability to complete project and support documentation in a timely manner. · Back-up support for setting up new workstations, installation and delivery. · Perform media sanitization and destruction of equipment following prescribed guidelines. · Other duties as assigned. Must be a US Citizen Secret clearance preferred Temporary position for the month of December through January 2018 See Qualifications / Requires Associates Degree and five to eight years of related experience. ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies. JBManTech ICJBMeta