Operations Manager (96243BR)

  • ManTech International
  • USA, FLORIDA Cape Canaveral AFS
  • 02/26/2018

Job Description

USA, FLORIDA Cape Canaveral AFS Full-Time Security Clearance: Public Trust ManTech is seeking an experienced IT Managed Services leader to serve as the Center Operations Manager for one of our Government customer Locations. In this role, you will oversee and transform all IT managed services for all users in this particular location. IT services include but are not limited to help desk operations, IT asset management, mobile services, and print services. This customer center is part of a larger program supporting multiple centers across the US and you’ll report to the Vice President for Managed Services who is responsible for the overall program. This is an opportunity to transform service delivery for population of up to 10,000 users. Essential Job Duties: Responsible for achieving Service Delivery goals and objectives in alignment with client’s strategic enterprise and business goals- regularly exceeds SLA requirements and continuously improves speed and quality Leads all aspects of service delivery organization for the center, responsible for hiring, performance management, and leadership for an organization of approximately 100 personnel Monitor enterprise asset inventory health for all IT hardware asset types (servers, laptops, desktops, network and mobile devices, etc.) and facilitate remediation when deviation occurs Interfaces with vendors for hardware, print services, and mobile services, communicates regularly and resolves issues at the center level, escalates when needed Ensures achievement of client and internal program performance, quality, and financial targets and develops strategies for continuous improvement against targets Identifies and oversees the implementation of innovative service offerings using a variety of strategies, technologies and by leveraging service offerings Identifies, negotiates with and manages subcontractors and vendors by establishing clearly defined master service agreements and/or service level agreements Regularly interfaces with senior executive government customers Develops new organic business from this program through contract modifications, or additional task orders/follow on contracts Experience Requirements: Ability to achieve a public trust level suitability/clearance Bachelor’s degree in Information Technology, Computer Science, or a related field required; Master’s degree preferred Seven or more years of experience managing IT managed services contracts, with leadership of over 50 - 100 staff Advanced knowledge in the following areas: IT managed services and Service Now implementation IT infrastructure and operations management IT asset management IT security IT transformation Microsoft Office 365 Reporting technical and schedule status to customers and internal management Experience in management/evolution of IT systems on distributed network architectures Ability to assess IT and logistics technology and process improvements to drive operational and maintenance efficiencies Experience in planning IT technology refresh cycles to ensure no disruptions to operational systems Experience with either a Software Engineering Life Cycle or Systems Engineering Life Cycle Some technical background in networking, technology management, technology forecasting, video/audio technologies, VDI, cloud 08-10 years w/Bachelors Degree 05-07 years w/Masters Degree / Requires Bachelors degree (in Civil, Mechanical or Electrical Engineering) or equivalent, and ten to twelve years of related (DoD and/or Civilian operations management environment) experience. ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies. JBManTech ICJBMeta