USA, MARYLAND, Bethesda Full-Time
Security Clearance: Public Trust
ManTech is seeking a Program Manager support the DHS on the Nations program for the USCIS. (The National Area and Transnational IT Operations and Next-Generation Support services) Position Description: The PM will provide oversight on an approximately 300 FTE Service Delivery contract with a presence across the United States and world. They will work collaboratively with DHS USCIS Government PM, COR and Contracting Office and assume responsibility for continuous improvement of Service Delivery and the highest possible customer satisfaction levels. Ensure that the technical solutions and all contract deliverables are implemented in a timely manner. Responsibilities Include: Management oversight for a geographically dispersed set of technical staff and other leaders. Ensure team meet or exceed all contract SLAs/AQLs Ensure program financial goals are met or exceeded Establishes goals and plans that meet program objectives. Oversee staffing to ensure that technical requirements are met. Interact with customers to ensure both alignment to contract scope, as well as high-levels of customer satisfaction. Interface with InfoZen corporate senior management. Supervision of other leaders, many of whom are managing operations in different parts of the country. Qualifications for this position include: Required: Minimum 10 years of IT program (project) management experience Experience managing service delivery contracts to include Tier 1&2. Expert knowledge in Service Delivery optimization Experience managing budgets or P&L for contracts with $20-30m annual revenue Project Management Professional (PMP) and ITIL certification. Desired: Experience in Federal IT contract management Experience leading programs with 250-300 FTEs Advanced levels of ITIL certification (Intermediate, Expert) Experience at USCIS or a DHS component agency Experience with Award Fee contracting. Past success in transformation of Service Delivery programs. Clearance Required: US Citizen; Clearable for Public Trust Education: Bachelor’s degree or higher Location: DC Metro
12-15 years w/Bachelors Degree 09-12 years w/Masters Degree See Qualifications / Requires Bachelor’s degree or equivalent, and twelve to fifteen years of related (technical environment) experience including management experience.
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.