USA, MARYLAND, Hanover Full-Time
Security Clearance: TS/SCI
System Administrator – Operational Support As part of a 24x7 Operations staff, perform the activities associated with the identification, prioritization, and resolution of operational issues to ensure service levels and objectives are met. Refers issues to Tier 3 staff for resolution as required, track and monitor response/ resolution time, and verifies user acceptance. Responsibilities include: - Acknowledging events received from the Enterprise Management Tools - Opening incidents relating to received events Troubleshooting based on defined procedures to resolve the event - Recommending updates to Standard Operating Procedure documents to adapt to new system functionality or configuration changes Requirements - (3) years of experience with a Bachelor’s Degree in a Business, Technical or Math related field. (5) years with an Associate’s Degree or (7) years’ experience may be substituted for the Bachelor’s Degree. Must have experience working with customer technology and support requirements. - Experience working with SLAs - Strong time management and communication skills - Strong interpersonal and presentation skills - Strong troubleshooting and technical skills in networking and desktop support. - Experience with enterprise management monitoring tools such as HP Open view, Solar winds, or Splunk required - Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required Required Candidate must have a TS/SCI polygraph clearance
06-08 years w/High School Diploma 00-02 years w/Bachelors Degree / Requires Bachelor’s degree (in Computer Science or related field) or equivalent, and zero to two years of related experience.
ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies.