Logistics Customer Service Representatives - Entry to Experienced

  • NSA - National Security Agency
  • Fort Meade, MD, USA
  • 10/30/2018
U.S. Citizen / Must Be Clearable Entry Level Facilities Management / Construction Logistics / Supply Chain

Job Description

The National Security Agency (NSA) currently has opportunities for a highly motivated Logistics Customer Service Representative in Fort Meade, MD and Hawaii. As a Logistics Customer Service Representative at either location, you will be a valuable member of the Office of Logistics Services that provides a wide range of logistics services for the customer, that could entail a myriad of tasks from vehicle management to providing statistical data, data entry, answering routine queries, marketing an event or new service, leading people and/or projects, or addressing complex policy concerns within Logistics areas of responsibility.

As a Logistics Customer Service Representative at NSA, responsibilities may include, but are not limited to the following:

- Perform receiving functions related to inbound shipments of materials received by the Agency, which includes unloading trucks, inspecting material for damage, reviewing paperwork, and in-checking materials.
- Perform primary warehouse functions that include: central receiving, long-term and short-term storage, pick-up and delivery service, packing and crating, forklift support, and miscellaneous services as required.
- Work outdoor Agency events, often including walking or standing for extended periods of time, and extended duty hours.
- Provide declassification/sanitization/destruction/recycling services and expertise for computers and electronic media.
- Manage Agency motor fleet to include all small passenger, and any other vehicles. Provide for purchase, deployment, and maintenance.
- Provide support for all shipments, excess, and storage, and acknowledge all deliveries of accountable-property, and update information in the centralized database to maintain database integrity.
- Perform statistical and graphical analysis on various aspects of resources management that could include the rate of execution of funding, size and cost, and success in obtaining appropriations for new program requests.
- Provide superior customer service support to Agency customers.
- Serve as a first-line supervisor or team leader, to oversee, direct, guide, prioritize, and delegate work assignments; and formally evaluate subordinate performance, as required.

Skills

The ideal candidate demonstrates the following:

- Excellent Customer Service
- Effective Communication (oral/written)
- Decision Making & Problem Solving Skills
- Ability to Work in a Team Setting and Independently

Knowledge and experience in one or more of the following is desired:

- General knowledge of logistics, supply chain management, warehousing, and transportation
- Able to work in multiple databases simultaneously.
- Advanced knowledge of food service consulting, design, operations, and equipment.
- Ability to effectively communicate/collaborate with management, architects, engineers, and vendor partners.
- Experience with property inventory management.
- Forklift (Power Industrial Trucks) certification.
- Ability to lift up to 70 pounds, and sit, stand, and walk for long periods of time
- Experience with automated systems (Desktop Systems, Navigation Systems, Internet/Intranet)

Qualifications

Salary Range: $37,113 - $59,762 (Entry/Developmental) NSA Fort Meade
Salary Range: $34,280 - $55,199 (Entry/Developmental) NSA Hawaii

*The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Entry is with a high school diploma or GED and no experience.

Experience in working with basic office resources (e.g., e-mail, web browsers, word processors, and presentation graphics), administrative tasks, and/or customer service is desired.

Salary Range: $56,233 - $73,105 (Full Performance) NSA Fort Meade
Salary Range: $51,940 - $67,523 (Full Performance) NSA Hawaii

*The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience.

Degree in Business, Logistics, or Facilities Management is preferred, but a degree in any field is acceptable.

Relevant experience must be working with basic office resources (e.g., e-mail, web browsers, word processors, and presentation graphics), administrative tasks, and/or customer service. Experience in IC/DoD and/or experience in logistics or facilities occupation is preferred.

Salary Range: $68,036 - $106,012 (Senior) NSA Fort Meade
Salary Range: $62,841 - $97,918 (Senior) NSA Hawaii

*The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience.

Degree in Business, Logistics, or Facilities Management is preferred, but a degree in any field is acceptable.

Relevant experience must be working with basic office resources (e.g., e-mail, web browsers, word processors, and presentation graphics), administrative tasks, and/or customer service. Experience in IC/DoD and/or experience in logistics or facilities occupation is preferred.

How To Apply - External

To apply for this position, please click the 'Apply Now' button located at the top or bottom of this page. After completing the application and clicking the 'Submit Final' button, you will receive a confirmation email. Emails regarding your application status will be sent periodically. Please ensure your spam filters are configured to accept emails from noreply@nsa.gov.

***PLEASE NOTE:

U.S. Citizenship is required for all applicants. Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.


This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

Please note that you may or may not be asked a series of questions depending on the position you apply for. Your responses will be used as part of the screening process of your application and will assist in determining your eligibility for the position. Be sure to elaborate on experiences in your resume. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet the qualifications for the position will be contacted to begin employment processing.

Please Note: Job Posting could close earlier than the closing date due to sufficient number of applicants or position no longer available. We encourage you to apply as soon as possible.

DCIPS Disclaimer

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.