Help Desk Specialist, Associate (95493BR)

  • ManTech International
  • USA, VIRGINIA, Springfield
  • 02/26/2018

Job Description

USA, VIRGINIA, Springfield Full-Time Security Clearance: TS/SCI Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer oriented Junior Help Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech. Responsibilities include, but are not limited to •Provide technical assistance and telephonic support for Service Desk to Intel Customers. •Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. •Help provide technical assistance and support for Workflow Management services •Monitor and support ticket workflows •Review, assign, reconcile and support the management of tickets throughout their lifecycle •Help coordinate with IT service providers and communicate outages and plans for recovery Position Requirements •High School and 5 years of customer service or •Bachelor's degree and one year of Help Desk •One or more years of related experience and have 8570 Compliance or in test prep for A+ or Security + CE within 30 days. (A+ or Sec+CE) Preferred Security Requirements An Active TS/SCI clearance is required 05-06 years w/High School Diploma / Requires High School diploma or equivalent, and five to six years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and trouble shooting of computer systems. ManTech International Corporation is comprised of approximately 7,300 talented employees who use advanced technology to help government and industry meet some of their greatest challenges around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Nearly half our employees have a military background, and approximately 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, health, space, and intelligence communities; we hold nearly 1,100 active contracts with more than 50 different government agencies. JBManTech ICJBMeta