Closed Captioner - Experienced Level - 30000716

  • NSA - National Security Agency
  • Fort Meade, MD, USA
  • 04/02/2018
Security Clearance Required Other

Job Description

The professionals at the National Security Agency (NSA) have one common goal: to protect our nation.  The mission requires a strong offense and a steadfast defense.  The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes.  The defense prevents adversaries from gaining access to sensitive classified national security information. The National Security Agency is charged with ensuring that federal electronic and information technology is accessible to people with disabilities, including employees and members of the public, in compliance with Section 508 of the Rehabilitation Act of 1973. The Office of Strategic Communications oversees the production and dissemination of live auditorium events and other multimedia products. To provide reliable and accurate captioning services to the Agency's Deaf and Hard of Hearing workforce, NSA is seeking an experienced closed captioner to live caption and post-caption complex subject matters in a variety of classified, highly technical, and sensitive situations. 


The responsibilities of a Closed Captioner include:

- Provide captioning services for live auditorium events as well as Computer Aided Real-Time Transcription (CART) services in varying locations.

- Captioning while operating Agency provided Stenograph Diamante or Luminex equipment. 

- Utilize CaseCatalyst software through a direct computer connection outputting through an encoder.

- Perform research and/or develop prep material prior to live captioning events, CART and post-caption assignments.

- Build and maintain real-time Agency-specific dictionary

- Caption live events (such as conferences, town halls, briefings, etc.) straight through, varying from one to four hours in length.

- Caption highly specialized, technical topics and government terminology.

- Manage a busy captioning schedule of live events and juggle a post-captioning queue.


The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, and is:

- Adaptable

- Resilient

- Dependable

- Customer service & requirements oriented

- Able to work effectively (independently and/or within teams) across functional areas in a collaborative environment

- Able to manage multiple tasks with competing timelines and deliverables

- Able to physically transport equipment, up to 20 pounds, between locations


Knowledge and experience in the following areas is preferred:

- General knowledge of Deaf and Hard of Hearing culture.

- Minimum of five (5) years of experience as a Captioner.

- Minimum of two (2) years of experience using CaseCatalyst/BCS software and a Stenograph Diamante or Luminex writer.

- Relevant professional certifications.

- Proficiency in CaseCatalyst AND CaseCatalyst Broadcast Captioning Suite (BCS).

- Caption at a minimum rate of 98% accuracy, comparable to industry standards.

- Proficiency in the use, maintenance and trouble-shooting of captioning equipment, and software.


Salary Range:  $68,036 - $126,062 (Senior)

*The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.

Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience.


Degree must be in a related field.

Relevant experience must be working with basic office resources (e.g., e-mail, web browsers, word processors, presentation graphics) and experience in a subject matter related to the position in which the candidate is applying.

Pay, Benefits, & Work Schedule

On-the job training, Internal NSA courses, and external training will be made available based on the need and experience of the selectee.

Work Schedule: Monday - Friday, with basic 8hr/day work requirements between 0600 to 1800 (flexible).



U.S. Citizenship is required for all applicants.  Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate.  NSA is an equal opportunity employer and abides by applicable employment laws and regulations.  All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.  Employment is contingent upon successful completion of a security background investigation and polygraph.



This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 U.S.C. 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.

Please note that you will be asked a series of questions and your responses will be used as part of the screening process of your application.  Your responses will assist in determining your eligibility for the position.  Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position.  Only those applicants who meet the qualifications for the position will be contacted to begin employment processing.

DCIPS Disclaimer

The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS).  All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.